SMA Vehicle Remarketing Birmingham Launches

 

Vehicle buyers and vendors right across the Midlands now have access to a fresh, all-new auction and remarketing facility just minutes from M6 J10, with the opening of SMA Vehicle Remarketing's new Birmingham Auction Centre.

Modern, spacious, comfortable and built around the needs of vehicle buyers and sellers, the new centre is substantial covering 8.5 acres.   The space has been imaginatively designed to provide a Dual rostrum hall, with all-round monitors offering real-time information on vehicles as they move through the auction, but beyond this core function, the new complex offers much more.

Service has been core to the philosophy that has guided the development of Birmingham.  Modelling training around the type of total experience that is commonly found in premium hotels, a service ethic from start to finish has been designed to meet the customer needs.

"In a 5 star hotel, you expect to find attentive, knowledgeable and helpful staff; this is the type of experience we want our customers to have.  From the moment they arrive to the time they leave, in person, on the phone or through the internet, we want customers to know that they are special and that their needs have been attended to.  We think that this is a real differentiator.  Training will feature strongly in the months ahead, with experienced SMA team members supporting the new team as the operation builds capacity". Notes Group Managing Director Bob Anderson.

Physically, the new Auction complex has been built and even located with the customer in mind.  Minutes from the M6, SMA Vehicle Remarketing, Birmingham is easily accessible from both north and south of Birmingham, widening the appeal to all parties.  Easily located, the parking and storage facilities are both extensive and secure, with just one entrance providing the very best security option.

Facilities on site in the purpose-built auction centre include heated dual lane auction hall, a customer lounge area, meeting facilities, high quality cafeteria and WI-Fi throughout.  The goal was to create comfortable space where people can buy, sell and work with ease.

Reflecting the growing importance of vehicle preparation to ensure showroom ready cars are available fast, SMA has developed a Technical Services Centre at the site.  This fully equipped operation is staffed with trained technicians ready to undertake body and mechanical work with a state-of-the-art spray booth and all the technology required to ensure high quality refurbishment can be completed pre or post sale, for vendors or buyers.  The centre can also accommodate vehicle de-fleet, PDI and in life repairs.

A special trade preview event is planned to introduce vendors and buyers to the new facility and to provide them with an opportunity to meet the SMA team.

The first auction is planned for Wednesday 20th April 2011 and activity will be steadily 'ramped up' in a controlled manner to ensure that the service experience is delivered effectively.

In closing Bob Anderson reflects; " We have planned the launch of this new Auction Centre very carefully, combining our many years of experience in vehicle remarketing, with research across the local dealer and vendor communities, finally overlaying this with forward thinking to future proof the development as far as we can.  I am confident a new audience of customers will soon find out that the SMA Remarking experience is a very positive and very different one that they value!"

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