SMA Vehicle Inspection Services

Consistency guaranteed, delivered by SMA Vehicle Remarketing

SMA Vehicle Remarketing are set to introduce the most accurate, consistent and objective vehicle inspection service in the UK with the launch of their New Inspection Services division.

SMA has conducted an in-depth review of the vehicle inspection marketplace to deliver the type of objective, consistent application of lease-end standards that the industry is craving, as covered in a recent FN50 supplement, and as identified by SMA's own research.  The new Inspection Services division of SMA will deliver this new level of service both on-site and in the field.

In creating the new service, SMA developed three core principles:

  • The consistent application of a standard upon any vehicle
  • Accurate costs
  • Rapid service deployment

Designed to combine leading-edge technology and exceptional customer service standards, the service is also designed to allow for customisation of the core service proposition to provide the type of bespoke approach that fleets are seeking.  The service, which has been fully tested, will be rolled out from March 1st.

"The end of lease process has changed very little up to now" notes Managing Director Bob Anderson.  "Now this is set to change.  The new Inspection Services division and the Inspect & Collect service have been conceived to meet the needs of all of our fleet customers and their end users.  SMA dedicated inspectors will undertake end of lease inspections to suit customers with pre-appointed time slots to aid convenience and then using leading edge technology tools provide an in depth vehicle appraisal that rapidly connects the inspection, refurbishment costs and cost/value assessment and collection to the fleet management team using newly developed software which can be fully tracked. Our goal is to deliver an exceptional customer experience and a better all round service for all concerned"

'Better' for end users means that they will be contacted in advance of the vehicle inspection with details of the inspector and an agreed time slot for the visit.  Bob Anderson notes; "We are conscious of the need to limit the time impact on busy drivers, and also of the need for trust in the process, especially for lone lady drivers.  A fully trained, named and uniformed inspector will visit in a fully branded SMA Inspection Service's vehicle and will always offer their full identity credentials before commencing an inspection".

The inspection will follow a rigorous process, with the inspector viewing and describing any damage identified using a specially developed 'pocket inspector' backed by still photographic images and unique video content covering visual appearance internally and externally.  The process has the capacity to include any specific questions or information required to complete the inspection, something that can prove vital in the case of unusual vehicles.  Following the inspection, a printed copy is left with the end user containing a web URL for them to view the full inspection details and images.

"Speed and service experience have been our watchwords.  The new service certainly delivers this and aligned to the wider SMA proposition, means that once inspected a vehicle can quickly be made available on the SMA online auction services or any other route.  Even in advance of any refurbishment work, we can now ensure the sales process can start almost straight away to maximise the value each and every individual unit.  All in all we really have developed just what fleet operators and their staff has told us they want 'a simple and better service". Concludes Bob Anderson.

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Our grading system is changing

NAMA grading has been developed to provide a long awaited industry standard grading scheme to be used across all auctions within the UK.

We have now introduced NAMA grading across our sites, and over the coming weeks you will notice more vehicles being offered for sale displaying a NAMA grade. These grades are easy to identify as they are 1,2,3,4,5 and U in place of the SMA grades A,B,C,D and E.

Please make sure you have familiarised yourself with the grades. We will still produce condition reports providing additional information for each vehicle as we always have.