SMA Online - Promises Delivered

Speed, convenience and flexibility are all central to the success of online shopping, but above all buyers want trust.  They want to know that the product offered online will be delivered as described and that there is recourse should this not be the case.  The SMA Online Guarantee offers this security for all of the Group's online buyers.

The growing popularity of the web as a retail medium is clear from all of the statistics, with over 60% of consumers happy to shop online, valuing the convenience and confident in their purchasing activity.  Such is the confidence that over 64% would buy a new car online according to recent research by CapGemini.  Whilst consumers may be leading the way, business is close behind in embracing the new technologies and benefitting from the opportunities to buy from a wider pool of sources.

To help would-be buyers to buy online, SMA has invested in both imaginative technology solutions and a high integrity approach through its Online Guarantee:

  • Buyers can view a full 360º video of selected stock, voiced over by a trained appraiser with SMA View It Now
  • SMA Buy It Now allows buyers to see and select stock with comprehensive descriptions and images before making an online buying descision.
  • SMA LiveBid enables buyers to join a live auction in real time and make a bid.
  • SMA Advantage allows online buyers to view and purchase stock before it appears in a live auction, which is an innovation that also benefits vendors.

Managing Director Bob Anderson observes; "The opportunities afforded by digital media are considerable and there is a clear demand from buyers and vendors.  Our research in embracing the online media clearly indicated that integrity was vital; buyers want to be confident that what they believe they are buying is absolutely as described and that if they are not happy they can get their money back.  We are happy to oblige.  As well as helping buyers, it helps us to ensure that our online auction activity is sufficiently informative and accurate.  I should add that we have operated the guarantee, which is made highly public for the last 16 months without incident.

  • SMA Vehicle Re-Marketing is the largest and oldest independent motor auction group in the UK with more than 35 years experience in the industry.
  • SMA Vehicle Re-Marketing has six Auction Centres at Edinburgh, Kinross, Leeds, Newcastle upon Tyne, Northern Ireland and Birmingham which opened in April 2011.
  • LiveBid - SMA Vehicle Re-Marketing's Live Bid offers purchasers a secure and reliable method of remote bidding over the internet.
  • SMA Vehicle Re-Marketing is the Best Independent Vehicle Remarketing Company of the Year 2010 - Institute of Transport Management
  • SMA Vehicle Re-Marketing are proud members of the Vehicle Re-Marketing Association

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Our grading system is changing

NAMA grading has been developed to provide a long awaited industry standard grading scheme to be used across all auctions within the UK.

We have now introduced NAMA grading across our sites, and over the coming weeks you will notice more vehicles being offered for sale displaying a NAMA grade. These grades are easy to identify as they are 1,2,3,4,5 and U in place of the SMA grades A,B,C,D and E.

Please make sure you have familiarised yourself with the grades. We will still produce condition reports providing additional information for each vehicle as we always have.